Employee Assistance Program (EAP)

WHS Vic is committed to supporting the psychological wellbeing of staff and managers from small to medium businesses through a number of services. These services include ASIST suicide prevention training, Mental Health First Aid training, individual consultations, group sessions and manager mentoring. The EAP is delivered by psychologists Dr Arlene Walker and Dr Raelee Coppe.

The EAP model utilised by Arlene and Raelee is predominately face-to-face. At times, and when deemed appropriate, consultations via telephone may be utilised.

    Group sessions

    Arlene and Raelee provide assistance at an organisational level, providing support and training for teams across a range of issues. Workshops are provided on a range of topics (see Table 1).  Small group sessions are those in which the psychologist endeavours to address a workplace issue by meeting with the staff involved.

    Manager Mentoring

    The service provides one-on-one and small group mentoring support to managers to develop skills and processes to support their staff and ensure positive outcomes for individuals, managers and their organisation.

    Individual consulations

    Confidential individual advice is available in relation to a range of issues that may impact on an individual’s ability to perform their work, including:

    • occupational stress
    • interpersonal conflict
    • people management
    • organisational change
    • performance management
    • interpersonal workplace interaction
    • bullying and harassment
    • career management
    • work-life balance

     Group Topics


    Communication and behaviour in the workplace Examines factors affecting communication, communication styles and approaches for resolving conflict.
    Team Functioning Examines the function and goals of teams and the characteristics of effective teams.
    Conflict management Addresses perceptions of conflict, common reasons for workplace conflict, approaches for resolving conflict and awareness of body language issues.
    Workplace stress and wellbeing Examines organisational and individual stressors, the symptoms, consequences of stress and prevention strategies to reduce risk. The focus is on how to be aware and maintain overall wellbeing using simple strategies and tips in how to improve and increase overall resilience to stressors.
    Professional boundaries Addresses the ethics of professional boundaries for health professionals and the consequences of boundary violations.
    Dealing with difficult people Examines factors that can escalate situations with difficult clients and also provides strategies for defusing situations with such clients.
    Dealing with organisational change Addresses communication, leadership, people involvement and support during the organisational change process.
    Problem solving approaches Examines a five-step approach to effective group decision making and problem solving.
    Leadership styles & approaches Explains the most advantageous leadership styles and approaches and how one may become more aware of how to incorporate these in daily interactions with colleagues and staff.